30-Day Happiness Guarantee

Last Updated: October 26, 2026

We want you to love your new clothing! If something isn't quite right, we're happy to help make it right.

Every item is made especially for you, and we believe that clothing should never go to waste. That's why we've partnered with Fieldhaven Feline Centre to give unwanted clothing a second chance while supporting a wonderful cause.

Not in love? We'll make it right.

If you're not happy with your purchase for any reason, contact us within 30 days of delivery.

We'll help you find the best solution, whether that's a full refund, a replacement, an exchange, or store credit if you'd prefer.

Wrong size? No problem!

No worries! If your T-shirt doesn't fit, we'll happily send you a replacement in your preferred size, free of charge.

Simply contact us within 30 days of delivery. We'll provide instructions for sending your original T-shirt to Fieldhaven Feline Centre.

Once the charity return has been verified, we'll arrange your complimentary replacement.

Damaged, defective, or incorrect order?

Please inspect your order upon delivery. If your order arrives damaged, defective, or isn't what you ordered, we'll make it right.

Please contact us within 30 days of delivery at support@gutstees.store, include your order number, a description of the issue and a photograph of the issue so we can get things sorted quickly.

Cancelling or changing an order

Email support@gutstees.store within 12 hours and we'll do our best. If it hasn't gone to print, we'll cancel or amend it, no problem. If it's already printing, we can't pull it back - but the options above still apply once it arrives.

How do refunds work?

Approved refunds are issued to your original payment method.

Once processed, refunds typically take 5–10 business days to appear in your account, depending on your bank or payment provider.

A few things to know

• Our 30-day Happiness Guarantee begins on the date your order is delivered.
• Contact us within this period to request a refund, exchange, or replacement.
• We may request order details or photographs to help resolve an issue.
• We reserve the right to review suspected fraudulent or abusive claims.
• Personalized or custom-made items are covered for defects and order errors. Any additional satisfaction-guarantee exclusions will be clearly disclosed before purchase.
• Nothing in this policy limits your rights under applicable consumer protection laws.

What we can't refund

• Tees that have been worn, washed, or altered
• Normal wear and tear
• Change-of-mind returns requested more than 30 days after delivery
  

Where to reach us

support@gutstees.store - we answer every email, usually within one business day.

GutsTees is a small operation run by one very tired cat person. We're not a faceless brand, and we don't want you stuck with a shirt you don't wear. Tell us what went wrong and we'll make it right.